What is your question?
| General Information | About ShecyPearls products |
| Quotation and order | Payment |
| Shipping | Privacy |
GENERAL
Q1: Where are you located?
A: ShecyPearls Headquarters is located in Guilin, Guangxi, China.
We also have two huge flagship stores in Guilin and Shanghai. Visit us by contacting:
ShecyPearls customer service department
info@ShecyPearlsWholesale.com
Tel: +86-773-3893169 Fax: +86 773 3893139
Guilin South China Sea Exhibition Center:
No.12 Taohuajiang Road, Guilin China
Shanghai Shecy Pearl City:
1399#1F Beijing Road West
Q2: Can I talk to someone at ShecyPearls?
A: You are welcome to call us at 0086 773 3893169, or you may leave your message and let our wholesale professionals contact you.
We provide prompt customer service, and will reply you within 0.5-23.5 hours.
Q3: Do you have a catalog?
A:Our catalog is tailor made for you. You can choose what you want in our website and add them in your wish list. Send your wish list to Shecy Wholesale professionals; you will receive the quotation within 24 hours. It is quick and efficient way to help you get the exact what you want and help you compare the price most efficient. Browse ShecyPearls online Wholesale Catalog now!
Q4: Do you do retails?
A:Yes, we also have pearl jewelry retail business online. Welcome to visit our retail website: www.ShecyPearlJewelry.com and experience a fantastic online shopping.
ABOUT OUR PRODUCTS
Q1: Where do you get your pearls?
A: We cooperate with pearl farms in Hepu and Zhuji. The former is China’s historic saltwater pearl town while the latter the world’s biggest freshwater culturing center.
Q2: Are your pearls genuine?
A: Cultured pearls are real pearls. They are raised in oyster or mollusk when people insert a nucleus into those water creatures. Natural pearls are extremely rare. Pearl culturing techniques make pearls accessible for us all.
Q3: Are cultured pearls high quality pearls?
A: Do you know that more than 99% pearls selling on the market are cultured pearls. Those colorful freshwater pearls, gorgeous Tahitian and South Sea pearl, high luster Akoya pearls, all of them are the results of pearl culturing. Pearl Culturing not only makes pearls accessible for more people, it also controls the quality of pearls by researching the pearl growing process and improves the quality of pearls a lot.
Q4: What about pearl colors? Are they natural?
A: Some pearl colors are natural; some pearl colors are achieved through artificial means. We will always tell you whether the color you want is natural or man-made. Each pearl has a body color plus overtones that cannot be achieved artificially (though many have tried!).
Q5: Do you offer custom pearl jewelry?
A: Yes, we can tailor make pearl jewelry to meet your needs. But those pearl jewelry can not be returned and our 30-day money back policy will not apply to this service.
Q6: If I want some special pearl products, can you search that for me?
A: Yes. If there is a special pearl purchase you would like us to make for you, we will try our best to search for you. These are considered custom purchases and are not refundable.
Q7: What is 30 days money back guarantee?
A: We want you to be 100% satisfied with your purchase in ShecyPearls and win a good reputation form your customers for the pearl quality and price. As business partners, we have to trust each other. This is even important when we are doing business through internet. So we offer you our 30 days money back Guarantee. If you are not satisfied with the quality of Shecy Pearls, you can ask for a full refund of what you pay within 30 days upon the goods received. Inspect your purchase as soon as you receive it. We inspect every item for flaws prior to shipping. Any damages you find need to be reported to us immediately because damaged jewelry cannot be returned to us. Damages incurred during shipping are the only exception. Please retain all packaging and receipts and send them all back to ShecyPearls. We will inspect the goods and documents you sent back right after we received it. If all refund requirements are met, we will arrange your refund within 24 hours.
QUOTATION AND ORDER:
Q1: What is your minimum order quantity?
A: Our minimum order is US$200 with at least 5 pieces.
Q2: Can I buy sample?
A: Yes, welcome to buy samples and have a trial order with ShecyPearls Wholesale, you can experience a whole new purchasing process in ShecyPearls.
Q3: How do I place an order online?
A: At this time we don’t offer our wholesale price online. That means direct order is not available at this time. But you can tell us what you want by adding the items in your wish list and sending it to us. Our wholesale experts will contact you and give you a quotation. This is faster and more efficient way to help you buy the right items at a most competitive price.
Q4: How to make a wish list?
A: Click the button under the item you like, it will be added to your wish list. There is no registration needed.
Q5: What to do when I finish my wish list?
A: There are three buttons in your wish list page - Save, Ask for A Quotation and Print. You can save this wish list in your computer that helps you manage your supplier and products resources. “Ask for a quotation” button allows you send your message and wish list to ShecyPearls Wholesale expert. We will give quotation according your wish list and answer any of your questions timely. Print out the wish list, you can do business even you have no computer around.
Q6: do you do drop shipping?
A: Yes, we do drop shipping. More details please contact our salesperson and get detailed information about dropping shipping.
Q7: What happens after I place an order?
A: After you paid us, you will receive a receipt from ShecyPearls which indicate that we have received your money. Your goods will be shipped out within two days to a week, our customer service staffs will keep letting you know where your goods is when it is on its way to you.
PAYMENT
Q1: What methods of payment do you accept?
A: You can pay us online or offline.
Online payment includes credit card and paypal.
Offline payment includes telegraph transfer and western union.
Paypal is a fast and secure way to pay, you can pay us with only several clicks and without letting us know your credit card information.
If you want to pay us by telegraph transfer, you may send your money to
Bank Name: Guilin Gaoxinqu Sub-branch, Guilin Branch, Bank of China Bank
Address: Gaoxinqu Subbranch, Guilin Branch, China
Account Number: 881005267208093001
SWIFT NUMBER: BKCHCNBJ49C
Company Name: BeiTeFanXun E-commerce Co. Ltd
Or
you may choose Western Union by sending money to:
Receiver's First Name: Xi
Receiver's Last Name: Chen
City: GUILIN
Country: CHINA
After you send us the money, please tell us the full name of the remitter, sum of money, details of your address, and also the Money Transfer Control Number provided by Western Union.
SHIPPING
Q1: Where can you ship goods to?
A: We can ship goods around the world by EMS, Fedex, UPS, TNT, DHL. All of them are trustworthy global express courier.
Q2: How long will it takes to receive my order?
A: Normally, we ship out your order within 2 days to a week, and it will take 4-7days on its way to you. If there is customized order, the time will be a little longer. And our service stall will contact you in time to let you know your order status.
Q3: Do I need to pay for shipment? How much is the fee?
A: For pearl products, shipping fee is calculated by weight. It also varies between different destinations. Goods to USA or Western Europe with less than 0.5 kilogram are charged US$20.
Q4: What about damaged shipments?
A: First, we apologize. Even though we try hard to pack your jewelry so it doesn't suffer any damage during the delivery. But things happened in delivery are out of our control. Please always inspect your goods as soon as it arrives. We inspected your jewelry before we packed it. If there is damages caused in shipment, please contact our service center immediately at: service@ShecyPearlsWholesale.com Tel: 0086 773 3893169 Fax: 0086 773 3893139 And don’t forget, we need the information:
1. Your Order Number
2. Tracking number
3. Damage description
Keep everything and send it back to ShecyPearls! Our customer service staffs will help you every steps in handling this issue.
PRIVACY
Q1: Will you share my personal information with other companies?
A: Protecting your privacy is important to us. We will never, ever sell or give your personal information to anyone. We don't like it when it happens to us; we won't do it you. Protecting Information Online... Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders.