ShecyPearls Return Policy and Process

We want you to be 100% satisfied with your purchase in ShecyPearls and win a good reputation form your customers for the pearl quality and price. As business partners, we have to trust each other. This is even important when we are doing business through internet. So we offer you our 30 days money back Guarantee. If you are not satisfied with the quality of Shecy Pearls, you can ask for a full refund of what you pay within 30 days upon the goods received.

Inspect your purchase as soon as you receive it. We inspect every item for flaws prior to shipping. Any damages you find need to be reported to us immediately because damaged jewelry cannot be returned to us. Damages incurred during shipping are the only exception. Please retain all packaging and receipts and send them all back to ShecyPearls.

We will inspect the goods and documents you sent back right after we received it. If all refund requirements are met, we will arrange your refund within 24 hours.

How to Return?

1. Send an email to contact your wholesale consultant and tell him/her your request.

2. Once the consultant confirms your money-back request, you would please fill in a return investigation form to help us find out where the problem is. This will definitely make ShecyPearls get better when we serve you next time.

3. Pack the goods, retain documents and send them all back to ShecyPearls.

4. We will let you know when we receive the goods and inspect them right after we received them. If all refund requirement are met, we will arrange refund within 24.